How does Artificial Intelligence Services Revolutionize the Healthcare Industry?

Artificial Intelligence services are indeed making significant advancements in almost every. It has made things faster and more convenient for businesses.

The conversational AI market will grow to USD 18.4 billion by 2026. A chatbot platform that uses the capabilities of Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP) to facilitate natural and human-like conversations with users.

However, ChatGPT, an AI-powered tool, is the talk of the town. Designed by OpenAI, it has been creating a stir by writing code, composing poetry, passing exams, and providing language-based recommendations.

Like other sectors, ChatGPT can potentially revolutionize the healthcare industry. Recent research has revealed that the language model passed all three components of the United States Medical Licensing Examination (USMLE) without additional medical training. While the passing score for the USMLE is around 60%, ChatGPT achieved more than 50% accuracy in all exams and exceeded 60% accuracy in most of them.

While ChatGPT is a boon to the digital world, it has several applications in the healthcare industry. Read on to some common use cases that improve medicine and wellness.

ChatGPT in healthcare: Use cases of Artificial Intelligence?

The subject of ChatGPT in healthcare is a crucial topic for both medical professionals and patients. Although it is still in its early stages, ChatGPT has the potential to automate various tasks, assist overburdened medical professionals, and enhance the quality of treatment. Let us discover ways you can use this AI tool in the healthcare sector.

1. Virtual health assistants

You might have heard about virtual assistants handling tasks like customer service, data entry, sales management, etc.

But what do virtual health assistants mean?

These are digital tools that offer patients health information and support. They come in various forms, from basic chatbots to more sophisticated virtual health coaches. You can access them through multiple channels, including websites, mobile apps, and messaging platforms. Do you want to start a business in this field? Then, hire reliable chatbot development services

ChatGPT is trained on vast quantities of medical data and knowledge. Thus, it can equip virtual health assistants to deliver precise and relevant health information that caters to patients’ inquiries and needs. Moreover, it automates routine responsibilities, such as responding to frequently asked questions, and allows healthcare professionals to concentrate on more intricate and essential patient interactions.

In short, healthcare service providers can incorporate ChatGPT into a conversational interface to address health queries and give patients prompt advice.

2. Medical coding and billing

ChatGPT offers comprehensive support in medical coding, billing, and report generation. Thanks to its advanced conversational AI capabilities, ChatGPT can suggest the most appropriate codes based on a patient’s symptoms and medical history, streamlining the coding process and minimizing errors.

It can also automate the generation of discharge summaries and clinical encounter reports. As a result, healthcare service providers can ensure quality patient care. By analyzing large volumes of medical data, such as billing and coding data, ChatGPT can identify patterns, trends, and opportunities for improvement, enabling medical professionals to make informed decisions.

3. Telemedicine

Another use of this Artificial Intelligence services tool is telemedicine platforms. They help patients access virtual health consultations and triage their symptoms based on their needs. Its cutting-edge AI capabilities empower patients to identify potential health concerns and receive guidance on the next steps. They will know whether to seek further medical attention or treat themselves at home.

In addition, telemedicine providers can use ChatGPT to get real-time insights into the patient’s medical history. It ensures they have accurate diagnoses and personalized treatment plans.

It can automate the consultation appointment scheduling process, reducing patient wait times and streamlining the telemedicine experience.

4. Health Education

As we know, ChatGPT is a language-based text model. That means it can offer a wealth of health education and information, empowering patients to make informed decisions about their health. With its AI capabilities, health educationists can educate patients on managing chronic conditions, understanding treatment options, and adopting healthy lifestyles. Plus, ChatGPT can provide correct information and answer questions about health and wellness. Therefore, it helps people take control of their health.

The question is how to integrate ChatGPT into educational content. Healthcare providers can use videos, articles, and interactive quizzes and make health education more engaging and accessible. Furthermore, it supports behavior change through personalized interventions and provides up-to-date information on prescription and over-the-counter medications.

ChatGPT is an excellent tool to provide reliable health education and information in communities or areas with limited access. Its integration can improve access to health education, empowering individuals to lead healthy lives and make informed healthcare decisions.

The bottom line

With ChatGPT’s assistance, medical professionals can significantly enhance and improve the efficiency and accuracy of critical healthcare. Also, it helps patients understand their health conditions and make the right decision. Based on these discussed points, we can say Artificial Intelligence Services leads to better patient outcomes and optimized healthcare operations.

If you are looking for a reliable company offering chatbot development services, contact SoftProdigy. We have a team of experienced developers with in-depth knowledge in the field.


1. What are the benefits of using ChatGPT in healthcare?

There are plenty of benefits to using ChatGPT in healthcare. These include improved patient outcomes, increased access to healthcare services, reduced healthcare costs, and improved efficiency and productivity for healthcare professionals.

2. Can ChatGPT assist patients?

Yes, ChatGPT can assist patients in several ways. It provides them with accurate and reliable medical information, answers their questions, and offers guidance on self-care and wellness. Plus, it can help patients manage chronic conditions with personalized advice and reminders.